Who We Are

Vision

To lead the nation in providing evidence-based recreational programming, safe and accessible facilities, and customer service excellence.

Mission

Dedicated to enriching lives and connecting communities through diverse recreational opportunities.

Core Values

Our core values are demonstrated by our ACTION.

A=Accountability and Responsibility

We take ownership of our words and actions, holding one another responsible for the ongoing pursuit of our vision, the implementation of our core values and the protection of the human dignity of our patrons and colleagues. We take personal pride in the opportunities our jobs provide and understand that each team member’s contributions are vital to the success of the organization and its continued service to our patrons.

C=Customer Service Excellence

We cultivate mutually beneficial relationships between patrons and employees through proactive problem solving, transparent communication, and delivery of promised outcomes.

T=Teamwork and Balance

We joyfully support the work of the entire agency by individually contributing to activities, promotions, events and initiatives whether they directly impact our positions or not. We recognize that our staff is most effective when they are encouraged to focus on the health and wellness of themselves and their families as well as their professional growth and achievements, and we provide flexible scheduling, wellness programming, and vocational training to meet the varied needs of our team and encourage long-term success.

I=Integrity and Honesty

We base all our interactions with patrons and co-workers on true and factual accounts of events to the best of our knowledge and research. We represent our motives, actions and intentions accurately as we interact with patrons and staff, whether the outcome reveals a strength in our organization or an opportunity for improvement.

O=Open and Effective Communication

We practice two-way communication by actively listening to the feedback provided by our patrons and staff and utilizing the tools and talents of our team to answer the needs presented, educate audiences about opportunities we provide, and engage in ongoing discourse to the benefit of our community as a whole.

N=Nurturing Compassion and Empathy

We value the human dignity of every patron and employee, keeping in mind their physical, mental and emotional state and providing care, comfort, resources and assistance with each interaction.