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Service Excellence is RCRC’s pledge to provide exceptional customer service to our patrons, our employees, and our valued community partners. All RCRC employees receive training in orientation devoted to delivering world class service.

RCRC’s Promise of Excellence pledge encourages all employees to go “above and beyond” their daily duties. It applies to all employees, from receptionists, to grounds workers, to park staff, to administration, to interns.  At the Richland County Recreation Commission, we see every individual patron, every family member, every community partner, and all of our co-workers as customers. As an organization, we promote a culture that acknowledges strong performances in customer service. Each day, we recognize exceptional customer service in our peers, subordinates, and supervisors.
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